You should consult your physician or other health care professional before starting this or any other fitness program to determine if it is right
for your needs. This is particularly true if you (or your family) have a history of high blood pressure or heart disease, or if you have ever experienced chest pain when exercising or have experienced chest pain in the past month when not engaged in physical activity, smoke, have high cholesterol, are obese, or have a bone or joint problem that could be made worse by a change in physical activity. Do not start this fitness program if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at
any time while exercising you should stop immediately.
All Level Up members must have a unique account with a valid e-mail and first and last name to register for classes. Registration for classes may be done on the Fitli app or web page, calling the studio or in-person at the studio.
If the class you'd like to book is full, you can add yourself to the waitlist. As spots are canceled, a notification email will be sent immediately to all members on the waitlist. The first member to snag the spot will be added to the class.
If the waitlist is full, we ask that you continue to check said class for availability or choose another class time. We cannot add clients to the waitlist once it is full.
If you are not signed in 3 minutes prior to class, your spot will be given away. If you are running late, you MUST CALL the studio and we will hold your spot for 5 minutes after the start of class time. Due to our COVID-19 safety policies, we will not allow late entry into class to maintain social distancing practices, no exceptions. First time clients must arrive before class starts to participate.
All classes (including Little Champions Kids Room) must be cancelled 10 hours prior to class time to avoid a late cancel fee of $5 for non-waitlisted classes and $15 for a class with a waitlist for monthly-unlimited members or the loss of one class from your class package.
A client may cancel a class on the Fitli app or web page, in-studio, or by calling and leaving a time stamped voicemail more than 10 hours before the class.
Reserved spots are released to waiting members 3 minutes prior to class if you have not arrived and have not called to let us know you are running late.
If you are running late, please call and we will hold your spot for 5 minutes from the start of class. After 5 minutes, you will not be allowed into class and will be charged a late cancel fee or lose the class.
If you do not show up, cancel your class, or contact us within the appropriate amount of time, you will be charged a late cancel fee or lose a class. No exceptions.
If you have a confirmed spot for one class and book into a different class from the waitlist after the late cancel period, you will be charged the late cancel fee for the first confirmed spot.
Early cancels are not refunded - the class is put back into your account for a future use.
All classes must be paid in full by the time the class begins. If you take class without any previously purchased class/classes on your account, you will automatically be charged for a single class.
At this time, to avoid multi-use or contact, all merchandise is final sale.
Gift cards are valid for Level Up classes and merchandise only and cannot be converted into cash value.
All clients must sign a waiver in-person or accept the waiver on the Fitli app prior to their first class.
You must be 14 years or older to take a Level Up class. If you are under 18 years old, we require your legal guardian to sign a consent form in-studio in person prior to participation.
We do not allow unaccompanied minors to be left in the lobby during class. We have our Little Champions room available for one-time purchase as well as monthly memberships.
Our Monthly Unlimited pricing is a 12 month, auto-renewing membership. The minimum term is 1 month before you are able to cancel. If you must terminate the contract due to prolonged illness/injury, moving, or other extenuating circumstances, we require 30 days advance notice.
All single and multiple class packages have expiration dates subject to change without notice.
Level Up is not responsible for any lost, damaged, or stolen items. All items left in the studio will be kept in lost and found for 1 month before being donated.