FAQ's

Question. Do you offer in-person and virtual classes?

Answer. We sure do! You can check out our current schedule and class descriptions here. All classes are offered both in-person and virtually except Bootcamp, which is in-person only.

Question. How can I find out pricing for memberships?

Answer. Just ask. Come see us at 110 N. Everest Rd Newberg, give us a call at (971) 281-8681 or email at levelupcyclefitness@gmail.com. We can help find a membership or package that meets your needs and achieves your goals.

Question. Can I purchase an in-person membership on Fitli?

Answer. Depends on the membership. Our 10 Pack Studio package can be purchased on Fitli. Our renewable memberships do require a purchase in the studio so you can review all terms, conditions and sign the membership agreement.

Question. Do you have a student discount?

Answer. We sure do. 10% off our all-inclusive recurring or unlimited memberships. Call the studio at (971) 281-8681 or email at levelupcyclefitness@gmail.com for additional terms and conditions.

Question. I have a recurring in-person membership and won’t be able to use it for the next couple of months. Can I freeze my membership?

Answer. Members may put their term membership on hold, in one calendar month increments, for up to three (3) calendar months per year for a fee of $25 per freeze request. Notice of freeze must be given to Level Up via e-mail levelupcyclefitness@gmail.com at least 5 working days prior to the first day of the month to be frozen. Members will not be billed for membership during frozen months. Billing will resume automatically upon end of freeze. The current membership agreement will be extended by the number of months frozen.

Question. I can’t make the in-person class today, something has come up. Why won’t Fitli let me withdraw/cancel the class?

Answer. We have an 8-hour cancellation policy. You may cancel any in-person class reservation at least 8-hours prior to class start time with no penalty and the class credit will be available for you to rebook. A class that is booked but not attended or cancelled within 8-hours is considered a "No Show/Late Cancellation" and will be forfeited (if booked using a class credit) or assessed a $5 fee (if booked using an Unlimited Membership). Please call the studio at 971-281-8681 if you need assistance.

Question. I can’t make the virtual class today, something has come up. Why won’t Fitli let me withdraw/cancel the class?

Answer. We have an 8-hour cancellation policy. Fitli will disable the withdraw feature for all classes in-person and virtual once that time has passed. Virtual classes have a much larger capacity than in-person so no fee will be assessed at this time.

Question. I want to join a virtual class but I didn’t pre-book. Class just started, how can I get the ZOOM link?

Answer. All of our classes can be booked on Fitli until 1-minute before the start time of the class. Once class has started, the instructor will be unable to send you the link.

Question. How old can my child be to participate in the Little Champions room?

Answer. Children ages 3 months to 11 years of age are welcome.

Question. Is the Little Champions fee per month or per visit?

Answer. Per month. What a deal!